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Accessibility statement

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Accessibility statement

Accessibility statement

ENRICH has been developed by the National Institute for Health Research (NIHR), and is a resource supported by the NIHR. The website is maintained by the NIHR School for Social Care Research.

We want as many people as possible to be able to use this website.

We have made every effort to ensure this website is easily readable using plain English and we are committed to making sure our online services are accessible to all users.

AbilityNet has advice on making your device easier to use if you have a disability.

This statement was reviewed in September 2020 and will next be reviewed in September 2021.

How accessible is

We think the majority of our website is accessible and fully compliant with Level AA of Web Content Accessibility Guidelines (WCAG) 2.1, in line with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. There should be no issues affecting users who have accessibility requirements on the main user journeys on the site.

How we tested this website

We tested this website in September 2020 using a combination of manual testing against the relevant WCAG checklist and review using the WebAim WAVE testing tool. Fixes and improvements were made wherever possible.

Parts of the site that are not yet accessible

We know some parts of this website are not yet fully accessible. The Posts section is still undergoing work to ensure news items fully comply with WCAG. We are aware that some users of assistive technology such as screen readers may experience a duplicate reading of the main menu links and are currently actively developing a solution to this issue. Two services supplied by Google – the translate tool and interactive maps on the network pages – are not fully accessible. In the case of maps a full text address precedes the map.

Our archived News pages on the site are not included in our current accessibility work. This is because reviewing all of our archived material would present a disproportionate burden and we know these pages are rarely used by visitors to the website. We will continue to monitor traffic to these pages and are considering whether these pages can be removed from the site.

PDF files linked to from this website may not be accessible and will be included in the next overall content review of the ENRICH toolkit.

What we’re doing to improve accessibility

We have work in progress to address remaining issues highlighted in our review (as detailed above) – this statement will be updated as issues are resolved.

We are always looking to improve the accessibility of this website. Please contact us by email at if you encounter any accessibility issues.

What to do if you can’t access parts of this website

If you think we’re not meeting accessibility requirements, or you would like any of the information on the website in a different format, contact us by email at  When you contact us, please include a description of the issue and your contact details. We’ll review your request and aim to get back to you within fourteen working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).